Case Studies

Discover how our clients automate their business and save time every day.

E-commerce

AI Agent for Belgian e-commerce

Context

A Belgian e-commerce received over 200 messages per day on WhatsApp and email. The 2-person team could no longer keep up.

Problem

Average response time of 4h, unsatisfied customers, increasing abandoned carts.

Solution

Deployment of a multilingual AI agent (FR/NL/EN) on WhatsApp and webchat, connected to product catalog and order system.

Results

Response time < 30 seconds
85% of questions resolved without human
+23% conversion rate
35 hours/week saved

“The AI agent transformed our customer service. We can finally focus on growing the business.”

— Sophie M., Founder

Accounting firm

Automated CRM for accounting firm

Context

A Brussels accounting firm managed 150 clients with Excel and scattered emails. Follow-ups were manual and often forgotten.

Problem

Late invoices, clients lost due to lack of follow-up, 20h/week on admin.

Solution

Implementation of a customized Odoo CRM with sales pipeline, automatic invoicing and scheduled email follow-ups.

Results

15 hours/week saved
Zero forgotten invoices
+18% client retention
ROI achieved in 2 months

“The automated CRM saved us a full day per week. We would never go back.”

— Marc D., Partner

Digital agency

Orion client portal for digital agency

Context

A Brussels digital agency shared deliverables via email and Google Drive. Clients complained about lack of project visibility.

Problem

Frustrated clients, opaque project tracking, time wasted in status meetings.

Solution

Deployment of customized Orion portal: each client accesses their projects, documents, invoices and messaging from their own space.

Results

60% fewer status meetings
Client NPS from 32 to 71
100% of invoices paid on time
Client onboarding from 2 days to 2 hours

“Orion professionalized our image. Our clients love having their own space.”

— Karim B., CEO

Case study based on a representative scenario. Results may vary.

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